All bookings must be submitted online via the Kongoola Online Booking System (KOBS). Confirmation will be provided from the Booking Officer by email.
Mid-year mid-week school holiday bookings will only be accepted in a minimum of five day periods (i.e. Sunday night to Thursday night inclusive)for the second week of school holidays.
Weekend bookings will only be accepted in a two-day block, i.e. Friday and Saturday nights unless beds are still available within 4 days of the requested weekend.
Bookings are not transferable (name or dates) without the prior consent of the Booking Officer, who maintains a waiting list for late cancellations.
Bedroom allocations will be displayed on the notice board in the entrance hallway of the lodge. Allocation will be made by the Booking Officer or Lodge Manager.
For privacy purposes, empty beds can be booked at applicable Adult Rates, with the exception of School Holidays and August Weekends.
VACATION OF ROOMS -Rooms should be vacated as early as possible and no later than 3.30 p.m. on the day of departure. If you plan to ski on Departure day you must also ensure that your duties are fully complete as detailed in the “Lodge Information Sheet”.
UNDER NO CIRCUMSTANCES ARE MEMBERS OR GUESTS PERMITTED TO CHANGE THE DISPLAYED BED ALLOCATION
No guest shall invite any person to stay overnight at the lodge without the prior permission of the Lodge Manager or Booking Officer.
Cancellation Policy is only applicable to Winter Ski Season bookings.
In the event of cancelled beds being re-booked, a 90% refund will be applicable. If replacement bookings are accepted, a 100% refund may be applicable.
On no account will refunds be payable for bookings not used in the event of the access roads being impassable, lack of snow or ski-lifts not operating.
The Booking Officer and or the Lodge manager will refer any unusual applications to the Committee for resolution.
Kongoola COVID-19 Cancellation Policy
Kongoola will provide cancellation, change of dates, credit forward or full refund on all prepaid accommodation if;
You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates;
You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.
This policy is in addition to the standard booking terms and conditions provided by Kongoola Ski Club. In the event of any inconsistencies between these, this policy shall take precedence.