Bookings and Cancellation

Bookings

All bookings must be submitted online via the Kongoola Online Booking System (KOBS). Confirmation will be provided from the Booking Officer by email.

Mid-year mid-week school holiday bookings will only be accepted in a minimum of five day periods (i.e. Sunday night to Thursday night inclusive)for the second week of school holidays.

Weekend bookings will only be accepted in a two-day block, i.e. Friday and Saturday nights unless beds are still available within 4 days of the requested weekend.

Bookings are not transferable (name or dates) without the prior consent of the Booking Officer, who maintains a waiting list for late cancellations.

Bedroom allocations will be displayed on the notice board in the entrance hallway of the lodge. Allocation will be made by the Booking Officer or Lodge Manager.

For privacy purposes, empty beds can be booked at applicable Adult Rates, with the exception of School Holidays and August Weekends.

VACATION OF ROOMS -Rooms should be vacated as early as possible and no later than 1.00 p.m. on the day of departure. If you plan to ski on Departure day you must also ensure that your duties are fully complete as detailed in the “Lodge Information Sheet”.

UNDER NO CIRCUMSTANCES ARE MEMBERS OR GUESTS PERMITTED TO CHANGE THE DISPLAYED BED ALLOCATION

No guest shall invite any person to stay overnight at the lodge without the prior permission of the Lodge Manager or Booking Officer.

Cancellations

Kongoola is a small not-for-profit club and has low bed rates compared to above snow line hotels. The Australian snow season is a short window of time for the club to cover the high operating costs of a ski lodge and to continue its upkeep, therefore opportunities for filling beds with short notice during the ski season are limited.

Refunds :

  • Full refund for cancellations made within 48 hours of booking.
  • If the check-in date is at least 14 days away a 90% refund will be provided.
  • For cancellations made with 13 to 7 days notice before check-in, a 50% refund will be provided.
  • For cancellations made within 6 days of check-in, a 50% refund will be provided only if we are able to obtain a replacement booking, otherwise there will be no refund.
  • If special circumstances apply, please provide details to the Bookings Officer and such requests will be considered at the discretion of Kongoola’s management committee.

Kongoola COVID-19 Cancellation Policy

If Kongoola Ski Club is unable to provide you with the accommodation that you have booked or the resort is closed as a result of COVID-19, we will provide you with a full refund.Kongoola will provide cancellation, change of dates, credit forward or full refund on all prepaid accommodation if;

You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates;

OR
Government policies due to COVID-19 prevent you from travelling on your intended dates;
OR
Your transport is cancelled or disrupted due to COVID-19 preventing you from arriving in resort for your travel dates.
If your circumstance meets any of the criteria listed above, please e-mail Kongoola (bookings@kongoola.com) to request a reservation change, or cancellation.

You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.

This policy is in addition to the standard booking terms and conditions provided by Kongoola Ski Club. In the event of any inconsistencies between these, this policy shall take precedence.